Privacy Policy – LUQMA

Last updated: May 9, 2026

LUQMA ("the app", "we") is an online marketplace connecting customers in Kuwait with fresh meat, chicken, and fish vendors. This policy explains what we collect, how we use it, and who we share it with.

1. Information we collect

• Account info: name, phone number, email, password (hashed).
• Delivery addresses: the address text and coordinates you choose.
• Order info: products ordered, prices, notes, delivery status.
• Payment info: we never store card numbers. Payments are handled by Hesabe (a Kuwait-licensed PSP); we only receive the result (success/failure).
• Device info: device type and OS, for operations and bug fixing.

2. How we use your information

• Fulfill your orders and route them to the right vendor.
• Communicate with you about order status and support.
• Improve the app and user experience.
• Prevent fraud and protect your account.

3. Who we share with

• The vendor: we share your name, phone, delivery address, and order details only with the vendor you ordered from.
• Payment gateway (Hesabe): to process payments.
• Government authorities: only when legally required.
• We never sell your data to third parties.

4. Your rights

• Request a copy of your data.
• Edit your data inside the app.
• Request account deletion (order history is retained up to 5 years for accounting).

5. Data security

We use encrypted HTTPS, store passwords using scrypt hashing, and restrict data access to authorized staff.

6. Children

The app is not intended for users under 13. We do not knowingly collect information from children.

7. Changes to this policy

We may update this policy from time to time. Material changes will be announced in-app.

8. Contact

For privacy questions or requests:
Email: help@luqma.io